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Privacy Policy



Introduction, a subsidiary of Nornir Ltd, is committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy outlines how we collect, use, store, and protect the personal information of our website visitors and service users in accordance with the UK General Data Protection Regulation (UK GDPR).

Data Controller
The data controller responsible for your personal information for the purposes of UK GDPR is:
c/o Nornir Ltd, Buarth Cynfor Selattyn Road, Glyn Ceiriog, Llangollen, Wales, LL20 7HB

Information We Collect
We may collect and process the following categories of personal information about you:
Identity Data: Includes first name, last name, username or similar identifier.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.


How We May Use Your Personal Data
We use may your personal data in the following ways:
-    To register you as a new customer or user.
-    To provide and improve our services to you.
-    To process chat conversations between users and chat suppliers.
-    To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
-    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
-    To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
-    To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

Sharing Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in this privacy policy:
-    Internal Third Parties: Other companies in the Nornir Group acting as joint controllers or processors.
-    External Third Parties: Service providers acting as processors who provide IT and system administration services, professional advisers including lawyers, bankers, auditors, and insurers, and regulatory authorities.

Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Security of Chat Conversations

We prioritize the privacy and confidentiality of users interacting with the chatbots provided to our clients. We do not collect or store any personally identifiable information, such as IP addresses, from chatbot users. The text content of chatbot queries is processed and shared with our AI language model providers using secure channels. However, this query data does not contain any user identification details that could be linked back to individual users. Our proprietary process ensures that while we can effectively facilitate AI-powered conversations and troubleshoot any issues that may arise, we maintain strict privacy standards by anonymizing all user data. Rest assured that your clients' users can interact with the chatbots confidentially, as we have implemented robust measures to safeguard their privacy throughout our services.

Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:

This privacy policy was last updated on 17/03/2024

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